Privacy policy

This Privacy Policy explains how the data you input to our site will be held, what it will be used for and the data protection policy of Mooloop Ltd (Mooloop).

Mooloop is registered under the Data Protection Act 1984 and we are committed to upholding the eight Data Protection Principles of good information handling practice.

Data must be:

  1. Fairly and lawfully processed;
  2. Processed for limited purposes;
  3. Adequate, relevant and not excessive;
  4. Accurate;
  5. Not kept longer than necessary;
  6. Processed in accordance with the data subject's rights;
  7. Secure;
  8. Not transferred to countries without adequate protection.

These principals are intended to protect the rights of individuals about whom we record personal data. For further information on Data Protection please go to the website of the The Information Commissioner's Office.

If you have any questions concerning personal information or if you wish to see details of the information held about you, please contact our Legal Department.

What we record

Mooloop primarily may store the following data about current, past or potential recipients, customers or clients for goods and services:

Personal Identifiers

Details that can be matched with a person's identity such as:

  • Address details;
  • Employment details;
  • Personal interests;
  • Personal activities;
  • Spending habits;
  • Qualifications and skills;
  • Significant relationships.

Financial Information

  • financial identifiers that can be obtained from the transaction details of your account history with Mooloop;
  • credit worthiness details from credit reference agencies.

Market research information

  • Details that can be used to assess spending habits such as details of goods or services provided;
  • Details of your business activities.

We may also store the following details:

  • Identifiers issued by public bodies;
  • Current marriage or partnership;
  • Details of other family and household members;
  • Details of your accommodation and housing;
  • Membership of professional bodies;
  • Details of loans, mortgages, credits, allowances, benefits and grants;
  • Insurance and pension details.

How we obtain and record it

This information is obtained from you (or from third parties who are authorised users on your account by virtue of holding passwords to your account or servers) and other credit reference agencies or other organisations (Inland Revenue, Accountants, etc) when you apply for an account or any product or service. We will store and process data on Mooloop computers or in any other way.

Why we record this data

Customer Administration

Mooloop collect data in order to conduct our business and to develop and improve our service to our customers. Information (such as name, address, telephone number, credit card number) and other information is collected in order to bill our customers, manage customer accounts and provide service to them.

Marketing and selling

We collect personal information from you through online registration forms, telephone conversations and emails, for market and product analysis. We process personal information collected via the Mooloop site in order to:

  • Provide you with information about our products and services;
  • Provide you with offers of related services;
  • Conduct specific marketing campaigns;
  • Assist us in meeting customer expectations in evolving new products;
  • Inform you about products and services (including those of others) that may be of interest to you.

Data may also be stored concerning the way you use and manage your account and the products or services that you order from us.

Website traffic

Mooloop may collect information automatically about your visit to our site. This data includes demographic data and browsing patterns. We use this information to monitor usage of the site, review product demand and as an aid to future development or to access marketing profiles. Mooloop may use cookies on our site to identify your subsequent visits or provide you with personalised content and services. The Information Advertising Bureau provide in-depth information about cookies and how to remove cookies from your browser.


We will not disclose any personal information we keep about you to any third parties other than:

  • Credit reference and fraud prevention organisations. The information may be used to make assessments for credit, for debt tracing and to prevent fraud;
  • Trusted partners and suppliers we may engage to provide services that involve processing data on our behalf or acting as our agents under a strict code of confidentiality;
  • As required by law or regulation.


Mooloop treats all the data we store with the utmost care and security and have put in place appropriate technical and security measures to prevent unauthorised access to, or alteration, disclosure or destruction of personal data and against accidental loss or destruction of your information.

Mailing List

Mooloop operates a strict permission-based marketing policy. By registering on our mailing list or by entering your details in any promotional offer or competition we may from time to time run, you are electing to receive sales and marketing information by email, postal mail, telephone or in any other form. You may unsubscribe from our mailing list at any time by emailing us here.

Links to other sites

Mooloop maintains relationships with other companies or organisations and sometimes will resell their products and services. Our websites contain links to the websites of these organisations. While we make every effort to provide you with links to high quality, reputable sites, they are not under our control and we do not accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to you by these sites. Each of these organisations will maintain its own policy regarding the use of personal data and the use of cookies. If you have a particular interest regarding the way your data will be used then you are advised to read the Privacy Statement on the relevant site.

Amendments to the policy

Mooloop's policies and procedures for handling customer information have been created with the understanding that the internet is a constantly evolving and that business methods are evolving with it. As a result, Mooloop's policies and procedures may be subject to change. Should Mooloop's privacy policy change we will post details here.